You will not find better service from Amateur radio manufacturer.

My Elecraft K3 stopped working on Tuesday.

I've emailed to Garry at Elecraft and got the answer within a few hours. Solution and spare parts for mere USD 12-00.

Cant beat that.

73
P

Below the email exchange:

Thanks again.  I'm more than very pleased with the service

73
Patrick

Please read the emails from bottom up.

On 13/01/2016 10:18, Gary Surrency wrote:
> Thank you Patrick. I will ask Madeline to reply to you with the postage cost.
>
> When removing the old connectors, either pull off the plastic carrier or clip the pins so you only have to heat and remove one at a time. Then remove the solder from the plated through holes.
>
> Be sure the new connectors are installed on the correct side of the RF PCB. Solder only 1 or 2 pins initially and trial fit the FP and RF boards together, then  solder the rest of the pins.
>
> --
> 73, Gary AB7MY
>
> =========
> support@elecraft.com
> Elecraft Technical Support
> 
> On 1/12/2016 2:57 PM, Patrick Novak wrote:
>> Thanks Garry yet again.
>>
>> On a second thought I may ask you to send me the gold connectors please.  I have vague recollection that the pins were not gold plated when I was assembling the rig.  I think that you guys brought in the gold much later.
>>
>> I insist paying for the connectors or at least the postage... Please let me know how can I pay (or if you still have my credit card data).
>>
>> Thanks again
>>
>> 73
>> Patrick VK2PN
>>
>> On 13/01/2016 08:31, Gary Surrency wrote:
>>> OK Patrick. Good luck and let me know if we need to send the gold connectors.
>>>
>>> --
>>> 73, Gary AB7MY
>>>
>>> =========
>>> support@elecraft.com
>>> Elecraft Technical Support
>>>
>>> On 1/12/2016 12:27 PM, Patrick Novak wrote:
>>>> Hi Garry and many thanks for the advice. Will try to do it when we return.
>>>>
>>>> cheers
>>>> 73
>>>> Patrick VK2PN
>>>>
>>>> On 13/01/2016 02:55, Gary Surrency wrote:
>>>>> Hi Patrick,
>>>>>
>>>>> Poor connections on the RF board to front panel board pin connectors can those errors.
>>>>>
>>>>> Clean them and use De-Oxit, or replace P30, P35 on the RF board with gold plated connectors (free from us on request) if the original ones are tin plated.
>>>>>
>>>>>
>>>>> --
>>>>> 73, Gary AB7MY
>>>>>
>>>>> =========
>>>>> support@elecraft.com
>>>>> Elecraft Technical Support
>>>>>
>>>>> On 1/12/2016 12:25 AM, Patrick Novak wrote:
>>>>>> Hi guys,
>>>>>>
>>>>>> This morning my K3 (Nr: 3234 kit) displayed ERR BP1 and after pressing a key I'm getting IF1 DP1 LPF XV3 BP2 AT3 PA1 etc.
>>>>>>
>>>>>> Reloading the firmware did not make any difference. Yesterday the radio was on most of the day (hot day in Sydney), since I was waiting for the K5P to appear.
>>>>>>
>>>>>> We (the boss and I) are leaving Sydney tomorrow and will not be home for at least three weeks (the grey nomad caravan syndrome). I'm taking my KX3 + amp with me so there is no tragedy of not being to operate.
>>>>>>
>>>>>> Can you please give me a hint as what is happening?  Is it serious or is it just poor contact somewhere (says he with hope).
>>>>>>
>>>>>> There is no urgency since I can't do anything before we return.
>>>>>>
>>>>>> Thanks guys/gals
>>>>>>
>>>>>> 73
>>>>>> Patrick VK2PN